Duquesne Light's Customer Service Director Named to Leadership Academy Class

January 31, 2022

The Advanced Leadership Institute (TALI) selected Duquesne Light Company's (DLC) Traci Jackson to its 2022 cohort of the Executive Leadership Academy.

Jackson, who serves as director of DLC's contact center, is part of a cohort of 25 experienced Black leaders who will take part in a 7-month executive education program through TALI and Carnegie Mellon University's Tepper School of Business.

Other members of the class consist of leaders from corporate, government and ​ nonprofit organizations throughout Pittsburgh.

The curriculum includes leadership development training that also pinpoints challenges faced by Black professionals in the workplace. Cohort members are matched with a professional coach and executive mentor to help with networking opportunities to maximize their experience.

Jackson has worked at the electric utility for five years. Before DLC, she served in several customer-centric roles at Verizon for 18 years. She was a purchasing agent prior to her time there.

An alumnus of Penn State's business school, Jackson added an MBA from Waynesburg University.

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About Duquesne Light Company

For more than 100 years, Duquesne Light Company has provided safe and reliable electric service to communities in southwestern Pennsylvania. Today, our core values of safety, integrity, dependability, equity and community enable us to serve more than 600,000 customers in two counties, including the city of Pittsburgh. We are committed to safely powering our customers’ lives while playing a leading role in our region’s clean energy transition. Our vision is to create a larger-than-light, clean energy future for all by delivering exceptional results today and boldly harnessing opportunities for tomorrow. In doing so, we can ensure a cleaner, healthier and more equitable community for generations to come.


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