Duquesne Light Introduces Online Payment Arrangements for Qualified Residential Customers
August 27, 2020
We understand that you may be facing financial hardships during the ongoing pandemic. To support those in need through the months ahead and well after, Duquesne Light Company (DLC) is introducing an online self-service payment arrangement tool to make it easier for qualified residential customers to pay their electric bill.
Fast, Simple and Convenient
DLC’s new payment arrangement tool is designed to help customers easily spread unpaid account balances across manageable monthly installments, which will be billed along with current monthly charges. The online process is broken out into five easy steps and will give customers the option to make an up-front payment, calculate monthly installments and determine how long it will take to pay off unpaid balances.
“We know many of our customers are facing challenges. For some, this might be the first time they’re experiencing financial difficulty of this magnitude,” said Katie Scholl, director of customer experience at DLC. “Our online payment arrangement tool, along with other assistance offerings, are designed to provide customers with quick and simple ways to get the help they need.”
Visit us online to check if you’re eligible for a payment arrangement based on your account balance and household income. If you’re already enrolled in an arrangement, you can make changes by providing your updated information.
To use the online payment arrangement portal, you must be an active residential customer. If you are a business customer, enrolled in our Customer Assistance Program, or if your electric service has been disconnected, please contact us at 412-393-7100 (residential) or 412-393-7300 (business) to discuss available options.
We’re Here to Help
If you’re struggling to pay your electric bill, here are other helpful resources:
- LIHEAP Recovery Crisis Program: One-time grants of up to $800 are available through this program — an extension of the Low-Income Home Energy Assistance Program (LIHEAP) — to help those facing financial hardships pay overdue electric bills. The deadline to apply is Aug. 31, 2020.
- Pennsylvania CARES Rent Relief Program: Through the federal CARES Act, you may qualify for rental and utility assistance if you’re renting and experiencing a loss of income or employment as a result of the pandemic. The deadline to apply is Sept. 30, 2020.
- Dollar Energy Fund: DLC partners with Dollar Energy Fund to provide one-time grants of up to $500 to limited-income households to use toward their overdue electric bills. In April, DLC expanded income eligibility for this program and added $375,000 of extra funding to support customers. The additional funding matched a $375,000 contribution from the Pennsylvania Office of Consumer Advocate, resulting in $750,000 total in added funds.
- Customer Assistance Program: If you’re facing a long-term financial hardship, our Customer Assistance Program can help forgive unpaid balances and reduce your monthly payments.
Learn more about our payment assistance offerings and energy-saving tools by visiting our Here to Help resource center.