Duquesne Light Company Working to Restore Power After Unprecedented Storm Sweeps Through Pittsburgh Region

More than 240,000 customers without service; company requesting mutual assistance to help with restoration efforts

PITTSBURGH — Duquesne Light Company (DLC) is working as quickly and safely as possible to assess damage and restore electric service to more than 240,000 customers in Allegheny and Beaver counties after an extraordinary storm passed through DLC’s service territory Tuesday evening. Due to the extensive damage and outages, DLC is requesting mutual assistance from utility peers to aid in restoration efforts.

DLC is reminding customers to stay away from downed wires, broken poles and other safety hazards. Do not approach a downed wire or any objects around or touching a wire, including puddles. Give ample space to lineworkers and troubleshooters and report downed wires or other hazardous situations to DLC’s emergency number at 888-393-7000.

With high gusts nearing 80 mph causing significant damage across the region, today’s storm is unprecedented in DLC’s history. These heavy winds knocked down trees, broke utility poles and caused more than 20,000 separate reports of hazards so far.

Crews are working around the clock to assess the damage and establish an estimated time of restoration for all customers. Safety is DLC’s number one priority so response times and damage assessments may be delayed to prioritize the safety of our workers.

Safety Reminders for the Public

  • Call 9-1-1 for any emergency medical issues.
  • Report it on DLC’s free mobile app or on DuquesneLight.com. Those without internet access can call 888-393-7100.
  • Avoid opening the refrigerator or freezer to help preserve food.
  • Use flashlights or battery-operated lanterns for emergency lighting. Avoid using candles or other potential fire hazards.
  • Keep generators far from buildings. Refrain from operating them in confined spaces, including garages.
  • Check on elderly and vulnerable family members, friends and neighbors who might need additional assistance.

Learn more about safety tips and how DLC responds to weather-related outages.

DLC’s Restoration Process

When the extent of weather damage is widespread throughout the area, company personnel have to prioritize restoration in this order:

  1. Public safety hazards
  2. Public health and safety facilities (critical customers)
  3. Major circuits
  4. Small neighborhoods/individual homes

For more information on DLC's restoration priorities, please visit our website. ​ 

In the event of an outage, customers should check DLC’s outage map for up-to-date outage information. Customers can also follow DLC on X (@DuquesneLight) and Facebook (@DuquesneLight) for additional updates.

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About Duquesne Light Company

For more than 100 years, Duquesne Light Company has provided safe and reliable electric service to communities in southwestern Pennsylvania. Today, our core values of safety, integrity, dependability, equity and community enable us to serve more than 600,000 customers in two counties, including the city of Pittsburgh. We are committed to safely powering our customers’ lives while playing a leading role in our region’s clean energy transition. Our vision is to create a larger-than-light, clean energy future for all by delivering exceptional results today and boldly harnessing opportunities for tomorrow. In doing so, we can ensure a cleaner, healthier and more equitable community for generations to come.

 

View archived press releases and media resources here.

Contact

411 Seventh Avenue, Pittsburgh, PA, 15219

Media Line: 412-430-3404

www.duquesnelight.com