Duquesne Light Company Restores Power to Approximately 24,000 Customers Following Severe Weather

Crews continuing to return service to 6,000 customers

PITTSBURGH — Following Wednesday evening’s severe weather, including unconfirmed reports of tornadic activity, approximately 31,000 customers lost power across Duquesne Light Company’s (DLC) service territory. Crews continue to safely work around the clock to restore power as quickly as possible. There are multiple cases of downed wires and damaged poles. Trafford and neighboring communities were hit particularly hard with around 5,000 customers impacted. A large number of customers were also affected in Homestead and are expected to be restored by early this afternoon, June 27.

At this time, the company is still working to determine an estimated time of restoration (ETR) for all customers. Nearly 200 crew members are actively working to restore power to those who remain without service. DLC has also secured 40 contractors to support ongoing damage assessment and repairs.

Following this week’s launch of DLC’s new Outage Management System, customers can visit DuquesneLight.com/outages to view the company’s newly enhanced outage map, featuring:

  • Start date and time of an outage
  • Number of active outages
  • Crew status
  • Localized ETRs for specific addresses
  • Outage cause
  • Weather updates
  • Warming and cooling centers in Allegheny and Beaver counties (when activated)

Customers can also now receive more personalized outage alerts. To change or add communication preferences, customers must update their mobile phone and email address by logging into their online account and going to My Alerts.

Important Reminders

As this storm season continues to intensify, customers should always be prepared for potential outages and hazards by:

  • Avoiding downed power lines and giving ample space to lineworkers.
  • Avoiding walking under or around dead or dying trees as well as trees with dangling limbs.
  • Ensuring that cell phones and other necessary electronics are fully charged.
  • Keeping supplies in an emergency preparedness kit, including water bottles, non-perishable food, first-aid supplies, flashlights and a battery-powered radio.
  • Checking medications that require refrigeration to determine if they might be affected by a prolonged outage. If necessary, consult a doctor.
  • Ensuring that medical equipment has the appropriate backup for continued use during an outage. ​ ​ ​
  • Not opening refrigerator and freezer doors. Food will stay frozen in a fully loaded freezer for 36-48 hours if the door remains closed.

Customers should always call 9-1-1 for any emergency medical issues that could be impacted by an outage.

Restoration Process

When outages are widespread throughout the area, DLC prioritizes restoration in this order:

  • Public safety hazards: Examples include wires down across major highways; burning wires; etc.
  • Public health and safety facilities: Examples include hospitals; police, fire, and emergency facilities; and nursing homes.
  • Major circuits: Involves restoring the highest number of customers at once.
  • Small neighborhood and individual outages: Once major circuits are repaired, focus is shifted to smaller neighborhoods and groups of customers.

Learn more about DLC's restoration process.

Reporting Outages

Customers who experience an outage can report it on DuquesneLight.com or through DLC’s free mobile app. Those without internet access can call 888-393-7100.Customers can also follow DLC on X (Twitter) (@DuquesneLight) and Facebook (@DuquesneLight) for additional storm-related updates. ​ ​



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About Duquesne Light Company

For more than 100 years, Duquesne Light Company has provided safe and reliable electric service to communities in southwestern Pennsylvania. Today, our core values of safety, integrity, dependability, equity and community enable us to serve more than 600,000 customers in two counties, including the city of Pittsburgh. We are committed to safely powering our customers’ lives while playing a leading role in our region’s clean energy transition. Our vision is to create a larger-than-light, clean energy future for all by delivering exceptional results today and boldly harnessing opportunities for tomorrow. In doing so, we can ensure a cleaner, healthier and more equitable community for generations to come.


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411 Seventh Avenue, Pittsburgh, PA, 15219

Media Line: 412-430-3404