Duquesne Light Company Establishes New Estimated Time of Restoration for All Customers
Mutual assistance crews in Ohio and West Virginia help boost restoration efforts
PITTSBURGH — Duquesne Light Company (DLC) crews — with assistance from mutual assistance crews from Ohio and West Virginia — are continuing to restore service to approximately 650 customers who remain out of power following severe weather that passed through DLC’s service territory Monday evening.
Due to the continued work from the DLC team and additional mutual assistance resources, the time of restoration for all customers has been updated to 9 p.m. on Friday, June 21, with majority of customers expected to be restored sooner.
With the Pittsburgh region still experiencing a historic heat wave and potential for more severe weather, DLC is not ruling out additional outages unrelated to Monday’s events. Even though power will be restored regarding Monday’s severe weather, DLC crews, contractors and mutual assistance crews will continue working throughout the weekend to complete work.
Customers who remain without power should consider alternate arrangements to stay cool and safe — especially during this historic heat wave.
Reminders for the Public
Safety is of the utmost importance, and we strongly recommend customers follow these tips:
- Ensure that cell phones and other necessary electronics are fully charged.
- Drink plenty of water and have ice handy to use for cooling packs.
- Avoid downed power lines and give ample space to line workers.
- Avoid walking under or around dead or dying trees as well as trees with dangling limbs.
- Keep supplies in an emergency preparedness kit, including water bottles, non-perishable food, first-aid supplies, flashlights and a battery-powered radio.
- Avoid opening refrigerator and freezer doors. Food will stay frozen in a fully loaded freezer for 36-48 hours if the door remains closed.
- Seek a location with air conditioning when possible. The city of Pittsburgh, Allegheny and Beaver Counties have activated cooling centers throughout the area. Reach out to your local municipality for up-to-date information on these centers.
Customers should always call 9-1-1 for any emergency medical issues that could be impacted by an outage. Because of the intense heat forecasted this week, DLC also advises checking on elderly family members, friends and neighbors who live alone.
When the extent of weather damage is widespread throughout the area, company personnel have to prioritize restoration in this order: public safety hazards, public health and safety facilities (critical customers), major circuits then small neighborhoods/individual homes. For more information on DLC's restoration priorities, please visit our website.
In the event of an outage, the quickest way to report it is through DuquesneLight.com or the free DLC Mobile app. Those without internet access can call 888-393-7000. Customers should keep in mind that crews are aware of outages as soon as they are reported, even if they do not immediately appear on DLC’s outage map.
Customers can follow DLC on Twitter/X (@DuquesneLight) and Facebook (@DuquesneLight) for additional updates.