{
    "title": "Going the Extra Mile for Our Customers",
    "modified_at": "2026-10-22 13:23:08",
    "published_at": "2026-10-22 14:53:00",
    "url": "https://newsroom.duquesnelight.com/going-the-extra-mile-for-our-customers",
    "short_url": "http://prez.ly/u6ne",
    "culture": "en",
    "language": "EN",
    "subtitle": "DLC recognizes the importance of delivering great customer service this October",
    "slug": "going-the-extra-mile-for-our-customers",
    "body": "<p>At DLC, going the extra mile means more than meeting expectations. It means building trust; delivering safe and reliable service; and making a meaningful difference in the lives of the customers and communities we serve.</p><p>Whether helping families access energy affordability resources; advising customers on programs, products and services; ensuring that meters operate safely and accurately; or assisting with everyday needs, our employees are committed to providing exceptional service with professionalism and care.</p><p>Guided by our core values, we strive to create positive experiences and strengthen customer relationships through every interaction. This commitment to putting customers first supports our mission; advances affordability and resiliency efforts; and helps power a stronger future for the Pittsburgh region.</p><p>Hear from some of our DLC team members: </p><div id=\"video-2c8a1176-fd25-4465-a3fe-a3c59479a9b2\" class=\"release-content-video release-content-video--embed release-content-video--contained\">\n    <div><div style=\"left: 0; width: 100%; height: 0; position: relative; padding-bottom: 56.25%;\"><iframe data-iframely-url=\"https://iframely.net/api/iframe?url=https%3A%2F%2Fyoutu.be%2FYyKoRypoFgA%23_cb1792678522&key=8fe6cdec03482ac31f27a6ae8ea2fb3f\" data-img style=\"top: 0; left: 0; width: 100%; height: 100%; position: absolute; border: 0;\" allowfullscreen scrolling=\"no\" allow=\"accelerometer *; clipboard-write *; encrypted-media *; gyroscope *; picture-in-picture *; web-share *;\"></iframe></div></div><script async src=\"https://iframely.net/embed.js\" charset=\"utf-8\"></script>\n</div><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p>",
    "header": {
        "large": "https://cdn.uc.assets.prezly.com/8f4bfbb2-daad-4cc8-96cf-5783ab573a25/-/preview/1200x1200/-/format/auto/",
        "release": "https://cdn.uc.assets.prezly.com/8f4bfbb2-daad-4cc8-96cf-5783ab573a25/-/preview/1200x1200/-/format/auto/"
    },
    "videos": [
        {
            "caption": "Going the Extra Mile for our DLC Customers",
            "thumbnail": "https://i.ytimg.com/vi/YyKoRypoFgA/maxresdefault.jpg",
            "url": "https://www.youtube.com/watch?v=YyKoRypoFgA",
            "embed": "<div><div style=\"left: 0; width: 100%; height: 0; position: relative; padding-bottom: 56.25%;\"><iframe data-iframely-url=\"https://iframely.net/api/iframe?url=https%3A%2F%2Fyoutu.be%2FYyKoRypoFgA%23_cb1792678522&key=8fe6cdec03482ac31f27a6ae8ea2fb3f\" data-img style=\"top: 0; left: 0; width: 100%; height: 100%; position: absolute; border: 0;\" allowfullscreen scrolling=\"no\" allow=\"accelerometer *; clipboard-write *; encrypted-media *; gyroscope *; picture-in-picture *; web-share *;\"></iframe></div></div><script async src=\"https://iframely.net/embed.js\" charset=\"utf-8\"></script>"
        }
    ],
    "author": {
        "first_name": "Alyssa",
        "last_name": "Battaglia"
    },
    "format_version": 6
}